🚚 Shipping and Delivery

At RaymandKala, we are committed to providing fast and reliable shipping services for our valued customers. This section offers comprehensive information about our shipping methods, delivery times, associated costs, and how to track your orders.

📦 Shipping Methods Based on Incoterms 2020

• EXW (Ex Works): The seller makes the goods available at their premises (e.g., factory or warehouse). All costs and risks associated with transportation from the seller’s location to the final destination are borne by the buyer.
• FCA (Free Carrier): The seller delivers the goods, cleared for export, to the carrier nominated by the buyer at the agreed place. This term is suitable for all modes of transport.
• CPT (Carriage Paid To): The seller pays for the carriage of the goods to the named destination, but the risk transfers to the buyer once the goods are handed over to the first carrier.
• CIP (Carriage and Insurance Paid To): Similar to CPT, but the seller also contracts for insurance cover against the buyer’s risk of loss or damage during transit.
• DAP (Delivered At Place): The seller delivers the goods to the named place in the buyer’s country, without unloading. The seller bears all risks involved in bringing the goods to the destination.
• DPU (Delivered at Place Unloaded): The seller delivers the goods, unloaded, at the named place of destination. All costs and risks until unloading are borne by the seller.
• DDP (Delivered Duty Paid): The seller delivers the goods, cleared for import, and pays all duties and taxes, placing them at the disposal of the buyer at the named destination, ready for unloading.

⏰ Delivery Times

• EXW: Delivery time depends on the buyer’s arrangement to collect the goods from the seller’s premises.
• FCA: Delivery time is determined by the agreement between the seller and buyer.
• CPT and CIP: Delivery time depends on the transit time to the named destination.
• DAP, DPU, and DDP: Delivery time is based on the agreed schedule to the named place of destination.

💰 Shipping Costs

Shipping costs are calculated based on the chosen Incoterm, weight, dimensions of the goods, and the destination. The final amount will be displayed during the checkout process.

🔍 Order Tracking

After dispatch, shipping information such as the bill of lading number, carrier name, and dispatch date will be provided to you. Using this information, you can track the status of your order through the carrier’s online tracking systems. If you require further information or encounter any issues, please contact the carrier or your customs broker.

❓ Frequently Asked Questions

• Can I change the delivery address after placing an order? Yes, you can contact our support team to update the address before the order is dispatched.
• What should I do if my delivery is delayed? In case of any delays, please contact our support team to investigate the status of your order.

📞 Contact Us

For more information or to track your order, please contact our support team:

Phone: +98 935 734 3326

Email: support@raymandkala.com